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    Who are we?

    Travel Basque Country is an online guide for travelers who are planning a visit to the Basque region in Northern Spain. We've collected everything you need to organize your trip in one spot. Here, you can learn about the history of the region, choose your favorite routes, book unique travel experiences and meet the locals.

    We are an independently run business founded by a Bilbaino and Filipina American team who love to travel and share new experiences.

    What is Travel Basque Country?

    Travel Basque Country is an online travel experience curation site. We connect visitors with local professionals and businesses to enhance their travels. Our goal is to make it easy to find and search for unique local crafted experiences, making the Basque Country more accessible for travellers from all over the world. We believe the best way to experience a culture is by meeting with locals, which is why our goal is to connect travelers with the most unique and diverse experiences available.

    Why choose us?

    We are always on the lookout for new and interesting things to do, so we can offer the best variety for our customers. Our guides are the pillars of our business; they are individuals, independently run businesses, and trusted tour operators who choose to work with us because they like us! To this we add: constant research and local language support, an easy-to-use platform for bookings, constant technology innovation and a personalized touch.

    We have travelled to every corner of the Basque country, we meet with every local experience and work closely with them, and we listen to feedback from our customers to help improve our site. Our team is based in Bilbao, and we are travellers ourselves, so we are happy to help you plan and find unique experiences.

    Where can I go if I have more questions about an experience?

    If you have a question about a particular experience, use the contact form to get in touch with the vendor directly. If you have questions about Travel Basque Countey get in touch and we will do our best to get back to you promptly. Contact Us.

    What happens if my plans change, what is your cancellation policy?

    If you have a change in plans, you must contact the local provider as soon as possible. We are an intermediary curation service, and the local provider is responsible for providing you with their cancellation details and will work with you to make arrangements.

    What happens if I am late, or don't show up?

    Please contact your local provider as soon as possible. If you arrive more than 15 minutes late, the service provider is not obligated to wait and has discretion to cancel your reservation. Cancellation policy and refunds will be determined by your service provider.

    What forms of payment can I use?

    We use a third party payment provider to ensure secure and automatic payments via a trusted banking partner. We accept Visa, Mastercard and bank transfers. Our providers can also offer independent payment methods such as pay-upon-arrival, based on customer agreements.